ICS will provide you with a World Class Interactive Solution which will enable you to increase your business profitability through integrating your customer service and any back office processes.

With ICS we will work with you to understand your current business challenges today and show you how we can grow your organization into the future.

ICS will maximize the performance of our agents which will allow for you to compete more competively in the Global market space. Creating a Contact Center of Excellence that is essential to your continued success.

At ICS we will manage, measure, and optimize the value of each of your contacts which will allow you to focus on other business initiatives.

ICS is dedicated to providing you with a customized program to fit the needs of your business while you achieve excellence in World Class Service provided to your customers.

At ICS we have Broad Industry Expertise in Contact Center Technology and we can manage your business in:

• Contact Center Management
• Workforce Management Optimization
• Quality Management

Company Profile

Corporate Headquarters are conveniently located in The Greater Tampa Bay Area.

Riverview, Florida is a short drive from Downtown Tampa and Tampa International Airport.

Can provide you with an alternate site for your disaster recovery plan.

Founded in 1998. The Facility is 14,000 square feet with 200 Customer Service Representative Seats available immediately for production.

Serviced DirecTV for 8 years. Marketed, sold and serviced over 600K new customers during life of contract with DirecTV.

Expertise in Call Center Operation Technology: Workforce Management Operation, Quality Management, and Performance Management.