Job: IT Specialist - Internet-based Infrastructure industry exp

This position is full-time internal (not a contractor) and will be based in Tampa Bay.

Jagged Peak is seeking an experienced IT Specialist with a customer-service mindset to work in a fast-paced highly entrepreneurial growing company.

The dynamic pace here is a bit different than the daily grind in your average corporate life and we like it that way. It's been a catalyst in our growth. Our company has been operating in the Tampa Bay area for over ten years.

Key characteristics of an outstanding candidate include customer service mindset and ability to manage multiple tasks while maintaining a positive attitude. This position will be in-house but focusing on the needs of external clients, so experience in that area is one of several key criteria.

If you are passionate about your IT career and helping others with troubleshooting, this is a career move you'll want to consider!

In this position you will:

Manage ISP Data Center for multiple clients with multiple websites.

Be responsible for security set up and maintenance

Assist in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure.

Administration and maintenance of the company's infrastructure, and directs other IT team members when necessary.

Respond to escalated help desk issues.

Assist with routine help desk tasks, such as telephone changes, network set up, set up PC and laptop, set up security access.

Troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.

Interact with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Create trouble ticket for work orders and resolve and/or escalate issues in a timely fashion.

Work closely with the IT team, project managers, QA staff and management to create solutions that solve client business requirements.

Work with a network of over 70 servers that are configured to Web-Applications, ERPs,

Websites, Databases and similar programs.

Bachelor's Degree in Computer Science.

Proven skills managing multiple servers and websites with multiple clients.

CISCO and Microsoft Certifications highly desired.

Experience with Microsoft Servers

Experience with Firewalls, Security Setup and Maintenance, Load Balancing, Reloading,

DNS Servers, Database and Application Servers

5 years of application systems support in enterprise and e-commerce production environments.

Experience with Network Communications, Maintenance, and Systems Support in an Internet-based Infrastructure.

Experience administering and architecting virtualized systems, as well as extensive experience in working closely with application administrators.

Effectively communicates relevant IT-related information to project team, and management.

Some IT Project Management exp.

Excellent analytical, problem solving, decision making, and crisis control skills.

REQUIRED TECHNICAL SKILLS:

Routers (Cisco GSR, 7500, 7000, 5300, 4000, 3000, 2600, 2500, Terminal Servers: 2511, 2509). Extreme Networks Switches (Black Diamonds and Summit 24)

Cisco Switches (6500, 5000, 3500, 2900).

Cisco Pix Firewalls (525, 520, 515, 506), VPN Concentrator 3000 series, Cisco IOS Firewall feature set (IOS 12.X).

F5 load balancing devices

OC-12, OC-3, DS3, T-1, and ISDN PRI's and BRI's, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI, Token Ring.

Routing Protocol (BGP4, OSPF, EIGRP, IGRP, RIP, IS-IS, NLSP), Routed Protocol (TCP/IP, IPX/SPX).

Implemented QoS using FIFO, Weighted Fair Queuing, Priority Queuing, Custom Queuing, RSVP, RED, CAR.

Implemented SNMP on devices to allow for network management

Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps.

Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG.
MCSE, CCNA, NOS,

MS Exchange, Email server, E-Commerce applications, multiple web portals, ecommerce.


Differentiating Requirements:

Knowledge of both technology and business practices.

Works closely with project teams to help implement customer business requirements.

Understands how to communicate difficult/sensitive information tactfully.

A passion for learning new technologies and finding better solutions. Desire to remain on the forefront of emerging industry practices.

Ability to set and manage internal and external client expectations.

Communicates effectively with internal clients to identify needs and evaluate alternative business solutions.

Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.

Able to manage multiple tasks simultaneously, and meet schedule deadlines.

Strong Work Ethic - After-hour weekend support may be required.