Job: Product Delivery Specialist - Gibsonton

Rent King is currently accepting resumes for a Product Delivery Specialist for multiple locations.

Job Objectives:

To provide total customer satisfaction and assist in the growth of store by performing the essential job functions described below, including but not limited to: delivery of merchandise to customers, providing merchandise service, returning merchandise, sales support, vehicle maintenance, and keeping the store rent-ready.

Essential Job Functions:

Timely completion of services to customers including delivery of merchandise, service, and return of merchandise

Execute delivery and set-up of merchandise at the time requested by the customer

Return merchandise from customers as requested or scheduled

Perform customer service calls

Deliver and return loaner merchandise

Load and unload merchandise at the store, warehouse, and at customers homes as needed

Assist in account management when necessary by visiting the homes of customers with past due accounts in accordance with company policy

Assist in keeping the store rent-ready

Clean, and refurbish merchandise returned from rental to like-new condition to the greatest extent possible to maximize future terms

Check merchandise for proper operation and advise Store Manager of issues

Work with store team to keep the entire store clean and organized, to include: vacuuming the floor, dusting and cleaning the merchandise, cleaning the windows and entry doors, keeping the backroom clean, tagged, and organized, and keeping the areas outside of the store clean to include the parking lot, sidewalk and dumpster area

Set-up and assemble merchandise on the showroom floor for proper operation, visual appeal, and organization by product type

Keep refurbishing cart stocked with supplies and inform manager of needs

Unload merchandise shipped from vendors and place it according to instructions given by supervisor

Assist in the protection of assets and in loss prevention

Perform daily and weekly inspections of company vehicles to insure safe operation

Use the proper equipment and furniture protection pads when moving or transporting merchandise

Mark all merchandise appropriately to identify as company property

Insure the security of merchandise at the store and in customers homes

Drive safely and obey all traffic laws

Insure the security of the vehicle and merchandise loaded on it during transport, loading and unloading

Ensure each customer receives total customer satisfaction by helping create a friendly environment, which includes greeting and acknowledging all customers promptly; applying product and program knowledge to meet customer needs; and treating every customer and employee with dignity and respect

Answer phone when needed with the approved greeting in an enthusiastic fashion

Handle customer service issues in a timely and effective manner

Have customers complete any necessary delivery / callback forms

Train customers on the operation of their rental products

Schedule customer services including delivery, product service, and return of merchandise, and enter it on the planner

Assist in increasing store growth in customers and revenue by distributing sales flyers during field activities, and soliciting referrals from current and prospective customers

Follow all policies, procedures, and performance standards

Perform other duties assigned by Store Manager or Assistant Store Manager

Job Requirements:

A clean and valid Florida Driver�s License. High school diploma or equivalent; basic reading and math skills; good speaking, listening, and customer skills; ability to follow written instructions; ability to follow diagrams, illustrations, maps, or written instructions in the assembly or installation of merchandise; Pass drug screen and background check.

Equipment Required to Operate:

Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines