Job: Customer Service Representative - Temple Terrace

Rent King is currently accepting resumes for a Customer Service Representative for multiple locations.

Job Objectives:

To provide total customer satisfaction and assist in the growth of store by performing the essential job functions described below, including but not limited to: sales activities; keeping the store rent ready; maintaining accurate customer files and information; taking rental payments.

Essential Job Functions:

Ensure each customer receives total customer service by helping to create a friendly environment, which includes greeting and acknowledging every customer promptly; assisting with sales and service requests;

Greet and acknowledge customers

Answer the phone with the approved greeting enthusiastically

Assist customers in product decisions both in the store and on the phone

Take rental orders

Verify rental orders

Print rental agreements

Close rental agreements

Handle customer service issues in a timely manner

Schedule customer services properly including delivery, service, returns; schedule on the planner and insure timelines are followed

Process various transactions through the computer including rental payments, cash sales, early purchase options, and returns

Assist in delivery callbacks when necessary

Load carryout merchandise into customer vehicles

Insure customer understanding of the operation of rental merchandise

Increase sales, customers, and revenues

Prospect for new business by following the RENT KING sales program

Perform telemarketing

Solicit referrals from existing and prospective customers

Give the store manager suggestions on products and merchandise orders

Work with the store team to set weekly, monthly, and quarterly goals

Assist in keeping the store rent ready

Make and place price tags on merchandise following company policy

Check merchandise for proper operation

Work with the store team to keep the store clean and organized, to include: vacuuming the floor; dusting and cleaning the merchandise; cleaning the windows and entry door as needed; backroom clean and organized; outside areas clean to include front sidewalk, parking lot and dumpster area

Hook up or set up merchandise on the showroom floor

Use effective merchandising techniques to display merchandise

Maintain the correct P.O.P in the store

Be knowledgeable of all company marketing and merchandising programs

Learn features and benefits of rental merchandise

Stay abreast of all current promotions and offers

Make recommendations to store manager to market product that is idle more than 90 days

Assist in the protection of company assets

Receive merchandise into the store

Transfer merchandise to and from other locations

Assist in building and maintaining customer files to include all necessary paperwork

Process paperwork on merchandise returned from rental

Follow cash handling procedures

Insure the security of merchandise at the store

Mark all merchandise to identify it as the company�s

Use proper equipment to move rental merchandise and protect it from damage

Assist in limited account manager activities when needed

Review past due account and prioritize

Contact customers with past due accounts and sell the timely renewal of the agreements

Schedule to return of merchandise when needed

Keep accurate records of all activities taken on past due accounts

Assist when required with the delivery, return, or service of rental merchandise

Follow all policies, procedures, and company performance standards

Perform other duties as assigned by the Store Manager or Assistant Manager

Job Requirements:

A clean and valid Florida Driver�s License.

High school diploma or equivalent; Two years retail, rental or sales experience; basic reading and math skills; effective speaking, listening, and customer skills; ability to follow written and verbal instructions; Pass drug screen and background check.

Equipment Required to Operate:

Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines