Job: Market Manager - Pinellas Park

Rent King is currently seeking a Market Manager for our Pinellas Park location.

Job Objectives:

To provide total customer satisfaction and assist in the growth of store by performing the essential job functions described below, including but not limited to: the timely renewal of existing accounts; protection of company assets; maintaining current information on customers; taking rental payments; recording customer information or requests; keeping the store rent-ready; and assisting in sales activities.

Essential Job Functions:

Ensure the timely renewal of existing accounts in accordance with company guidelines and performance standards; or when necessary, arrange for return of the merchandise without damaging the company�s reputation or relationship with the customer

Review past due accounts and prioritize

Contact customers with past due accounts to sell the timely renewal of the account via the telephone or in field visit

Schedule the return of merchandise when circumstances require such action

Keep accurate, up to date records of all activity taken on past due accounts

Recommend actions to be taken on customers who refuse to renew or return merchandise

Ensure each customer receives total customer satisfaction by helping to create a friendly environment which includes greeting and acknowledging every customer promptly; meeting customers needs; and following the company mission statement

Assist in answering the phone with the approved greeting with enthusiasm

Assist customers in product decisions both in the store and on the phone

Assist in taking rental orders

Assist in rental verification as needed

Print rental agreements as needed; Explain Rental Agreements

Handle customer service issues as needed

Schedule customer services including delivery, product service, and return of merchandise; and enter these transactions on the planner

Process a variety of customer transactions through the computer including rental payments, cash sales, early purchase options, and customer returns

Perform customer call backs after deliveries when needed

Insure customer satisfaction by training them on the operation of rental merchandise

Load carry-out merchandise such as computers into customer vehicles

Assist product delivery specialists as needed

Return merchandise from customers homes as needed

Distribute sales flyers while in the field

Assist in loading and unloading of company and vendor trucks at the store and warehouse

Assist in increasing store growth in revenues and customers

Perform telemarketing as needed

Solicit referrals from current and prospective customers

Manage accounts to reduce customer returns

Assist in keeping the store rent-ready

Put price tags on merchandise as per company policy

Check merchandise for proper operation

Work with the store team to keep the store clean and organized, to include; vacuuming the floor; dusting and cleaning the merchandise; cleaning the windows and entry door as needed; backroom clean and organized; outside areas clean to include front sidewalk, parking lot and dumpster area

Hook up, display and price tag items as needed

Assist in the protection of assets and in loss prevention by following company policies

Receive merchandise into the store

Transfer merchandise to and from other locations

Process paperwork for return of rental merchandise

Follow all cash handling procedures

Perform daily and weekly vehicle inspections as required

Use proper equipment to move rental merchandise and protect it from damage

Insure the security of merchandise at the store and in customers homes

Drive safely and obey all traffic laws

Follow all policies, procedures, and company performance standards

Perform other duties as assigned by the Store Manager or Assistant Manager

Job Requirements:

A clean and valid Florida Driver�s License. High school diploma or equivalent; basic reading and math skills; effective speaking, listening, and customer service skills; Pass drug screen and background check.

Equipment Required to Operate:

Store merchandise; Store vehicles; Computer Terminal; Telephone; Calculator; Hand trucks and tools; Cleaning materials and machines