Job: Insurance Call Center Supervisor-Evenings

Leads, supervises, and supports a call center team who solicit orders for insurance services over the telephone. Monitors, supervises, team performance for accuracy and completeness of work. Acts as a liaison between call center employees and management. Ensures adherence to work schedules and established work levels. Creates and studies work schedules and maintains appropriate levels of staffing to satisfy revenue goals and complete job assignments. Distributes outbound call center work to ensure that call volume is adequate to reach sales goal and resolves customer issues as needed. Establishes or adjusts work procedures to meet department deadlines. Recommends measures to improve methods, quantity of sales, and suggests changes in working conditions to increase efficiency. Analyzes and resolves work problems, or assists employees in solving work problems.

Conducts team meetings. Monitors calls to ensure quality standards and is required to be an expert in activities of employees supervised and coordinates with quality assurance to identify systemic quality-improvement opportunities. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Prepares payroll documents and submits for approval. Gathers and submits statistical data for management to prepare employee evaluations and/or disciplinary actions. May recruit, participate in new-hire interviews, hire, train staff, evaluate employee performance, and recommend or initiate promotions, transfers, and disciplinary action. May answer phone calls to schedule appointments, give and/or take status regarding order requests, gather follow-up information, or trouble-shoot problems. This position typically reports to a manager and is a first-level supervisory position.

Education:
* Associate's or Bachelor's Degree in Business, Finance or a related field preferred
* Health, Life, and Annuities Licensed! (215)

Experience:
* 3-5 years of call center experience, preferably in the health solutions industry or a telesales environment
* 2 years of management experience in a call center environment
* Familiar with Supplemental Health Insurance Products