Job: Service Advisor , Service Consultant, Service Writer

A service advisor works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations. A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.

As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.

The duties of a service advisor include:

Greeting customers, scheduling service appointments and receiving vehicle information.

Listening to requests of the service desired and clearly explaining information on the repair order.

Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.

Estimating the cost and time needed to do the repair, taking into account the customer.

Toyota of Tampa Bay Offers An Air Conditioned Shop For Its Service Employees

Toyota Of Tampa Bay Is Rate #1 In Customer Growth, #1 In Customer Satisfaction, And #1 In Customer Retention.

Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors.

Must Have A Solid Foundation Of Sales Experience / Success

Service advisors must possess strong communication skills to deal with customers, employees and vendors.

Must Be Able To Provide Proof Of Solid Customer Satisfaction History.

Please Apply Below