Agency for Community Treatment Services, Inc
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Volunteer-Behavioral Health Technician
at Agency for Community Treatment Services, Inc
Thedirect service assistant provides client centered care by facilitating,participating and monitoring the treatment activities of clients with substancedisorders or co-occurring substance and psychiatric disorders.
Client Care - Effectively redirects serious behaviors involvingrisk of physical harm to self or others or the destruction of property;demonstrates positive engagements with clients reinforcing proactive behaviors;avoids coercive interventions from invitations to escalate or enter intoconflict around insignificant behaviors.
Communications - Communicate with supervisor and established chainof command regarding daily operations and/or incidents; document all requiredinformation in a clear, legible, timely, concise and accurate manner.
Relationship - Respects authority; models direct and clearcommunications with peers, clients and subordinates; culturally aware andrespectful of differences; establish a helping relationship with the personreceiving services by demonstrating empathy, respect, and genuineness in orderto build trust.
Administrative - Precisely documents events and transactionspecific to job duties in approved Agency formats; understands and adheres toprogram operating procedures.
Technical - Utilizes Agency communication devices and informationtechnology as a business tool; proficient, as required, in the use of Outlook,Datis, Train Caster, KIS and related IT systems and softwareapplications.
Business Acumen - Adheres to Agency Policy.
Professional - Behaves ethically; presents a professional imagein appearance, communications and demeanor; adheres to Agency schedulingPolicy; follows program activity schedules; committed to personal professionaldevelopment
Analytical - Assist in gathering information about basic andcommunity living of the person receiving services to be used in the assessmentprocess; implement designated interventions and behavioral management programs.
Leadership - Seek to participate in effective approaches andtraining to enhance job skills; seek opportunities to mentor new staff; abilityto recognize unsafe behaviors, situations and environments; act to maintain thesafety and well-being of persons receiving services, staff and communitymembers.
High School or GED
All ACTS, Inc. employees must be able and willing towork when expected to accommodate program and/or agency needs, participate inthe agency's Quality Improvement Program and attend all assigned/requiredtrainings, practice on-the-job safety at all times, and demonstrate the abilityto communicate and work with others and be respectful of peers, supervisors,clients, guests, etc. If required by contract or administrative rule, mustfully participate NAPPI (crisis intervention) training and able to apply sameto work setting.
Physical/ Safety/Health Considerations: Standing, walking,carrying, stooping, speaking, and listening
Qualityof Work Expected: Level Commensurate with satisfactory DirectService performance for position
Quantityof Work Expected: Commensurate with level necessary to fullymeet obligations
Supervision: Position reports to the Program/Shift Supervisor as directed and does notprovide supervision to others.
Adheres to agency model and documentation foradmissions, treating persons with co-occurring disorders and orientation.Carries out tasks associated with laundry, a clean living environment, andensures safety of clients receiving services.
Demonstrates a general knowledge of programprofessional plan, program policies and procedures. Performs and documentspre-admission searches, and informs designated personnel of bruises, etc. andsearches clients' property for contraband. Makes frequent rounds of facility toinsure adequate safeguards and client safety are maintained.Facilitates/complies with emergency preparedness' monthly mock scenarioemergency drills.
Communicates regularly with clients,co-workers/shift supervisors and others as appropriate, and engages clients totalk about their mental illness and substance misuse. Observes clients forchanges in behavior, monitors activities of clients, motivates clients toparticipate in activities, and also guides and advises clients in theirpersonal adjustment utilizing verbal de-escalation techniques. Interprets theclient handbook for clients as needed; applies applicable rules and regulationsto clients.
Assists clients in preparing for court appearancesor other outside activities, and implements supportive, psycho-educational andrecreational groups. Advises and guides clients on personal hygiene habits.Monitors and tracks compliance with self-administered medication process ifinstructed. Oversees collection of urine specimen for drug screens and maycomplete and record vital signs as assigned. Assists clients ingathering/obtaining personal property when discharged.
Documents individual contacts, daily case notes,incident and injury reports and grievances. Answers phones and provides otheradministrative support as needed. Builds new case files and breaks downdischarged client case files.
Performs related work as required /assigned.
The omission of specific statements does notpreclude management from assigning specific duties not listed herein if suchduties are a logical assignment to position.
ACTS is an Equal Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or veteran status.