Centerstone

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Customer Service Specialist-Part Time

at Centerstone

Posted: 11/8/2018
Job Status: Part Time
Job Reference #: 1199
Categories: Customer Service

Job Description

Position Summary:  Ensure customers are greeted and assisted in a timely manner both over the phone and in person.  Maintains and monitors appointment scheduling, receipt of payments, managing complaints/grievances and ensuring overall client satisfaction while checking in or out for services. Part time. Located in Bradenton, FL

Minimum Qualifications:  High school diploma. Great customer service skills, computer skills, and phone etiquette.

Experience working in a clinical office setting and/or retail experience a plus.

Preferred Qualification: Experience working in a clinical office setting and/or retail experience a plus.

Special Skills, Knowledge and Abilities:  Great customer service skills, computer skills, and phone etiquette.

Essential Functions/Job Duties:

  1. Assisting all clients, checking in, greeting at arrival

  2. Notifying staff of appointment arrivals

  3. Check client out/collecting co-pay

  4. Ensuring all clients are offered Office Summary of today's appointment, education information, PIN numbers

  5. Post physician and therapy services as needed

Work Environment/Physical Demands:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type, Expected Hours of Work and Travel:This is a part-time position, and the expected work hours are 24 hours per week, Monday - Friday. Some early morning, evening and weekend hours when needed. Able to work at different local sites as required.


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