Merlin Entertainments Group Ltd

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Customer Service Center Associate

at Merlin Entertainments Group Ltd

Posted: 6/8/2018
Job Reference #: LEG00034D

Job Description

We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, Sea Life, AND Madame Tussauds.

 

Be a part of the Merlin magic by joining the Merlin Corporate team.  We hire and empower smart people who love what they do.  Now's your chance to join us!

 

Our Customer Service center is in need of energetic individuals who like working in a fast paced call center environment!  

 
JOB PURPOSE
  • Answers and makes calls, ensuring customers have the necessary information to make a booking
  • Redirecting calls where necessary.
  • Accurately records customer details.
  • Assist customers with general enquiries relating to the division.
  • Makes booking and takes payment, ensuring customers are aware of the terms and conditions with full company compliance.
  • Works as part of the call centre team, helping and assisting colleagues where necessary.
  • Assists the Team Leader with special projects as required and any other reasonable activities.
  • Maintains a lively positive attitude in the call centre, which is portrayed to the customer.
  • Works within a team towards a common objective.